Help Center

Discount codes are case-sensitive, so they may not work if you're using lower-case letters. (We always use capitals.) Also bear in mind that codes have expiration dates and other terms and restrictions. They may require a minimum purchase, for example. If you know you have a valid code and it is being properly entered but still isn't working, use the Contact Us button at the bottom of this page to tell us about it.

Once a book order is placed, it immediately enters our fulfillment chain. We are not able to change the address manually. If you entered an incorrect shipping address with your order, best to cancel the order and place a new one with the correct shipping information.

If your order went through and you received a confirmation email, don't worry about it. Our payment processor uses a large number of data points to determine the validity of a credit card payment. A small typo in the billing address may be allowed to go ahead. (A typo in the Zip code, however, may result in payment being declined.) 

For orders of paperback books on this site, you currently (as of October 2017) have two shipping options: Standard Shipping and Expedited Shipping. As orders are fulfilled, you will receive an automatic email with shipment information. Orders are fulfilled by Amazon, which gets faster delivery to you by keeping copies stored in multiple warehouses around the state. Amazon also uses multiple partnered carriers for delivery, so your package may be delivered by USPS, FedEx, UPS, or a third-party contractor.

Standard Shipping orders are typically shipped 3-5 business days after the order is placed, and typically arrive a few days after shipment (transit time depends on your location). Standard shipping is FREE anywhere in the Continental US. Other locations require shipping charges.

Expedited Shipping orders are typically shipped 1-3 business days after the order is placed, and typically arrive another 1-3 days after shipment.

Shipping times and carriers can't be guaranteed; these are just guidelines.

Unfortunately, once an order is placed, we are not able to manually change the shipping method.

We work hard to keep our materials up-to-date and typo-free, but sometimes one of those nasty buggers slips through. We would be grateful if you would kindly contact us (use the button on the bottom of this page) and let us know what you found. Be sure to indicate which product you're talking about, and which page has the problem. Thanks!

Thanks, but... we've got quite a queue of projects lined up around here. We don't accept book suggestions or manuscripts.

All of your courses and learning plans in which you’re enrolled are found on the My Courses and Learning Plans page. You can reach this page from the corresponding option in your main menu (remember, it may have a different name, depending on how your Administrator set the platform), or from an area on your homepage.

You can filter which courses you want to view by pressing the Filters item at the top of the page. From the slideout menu, flag the filters that you want to apply:

• Status: Not Started, In Progress, or Completed.
• Type: E-Learning, Classroom, Webinar, or Learning Plan.
• Deadline: All Deadlines, No Deadline, This Week, This Month, or This Year.
• Duration: All Durations, Short (5m or less), Medium (5-30 min.), or Long (more than 30 min.)
• Ratings: From one to five stars.
• Channels: Check the channels that you want to apply as filters.

The filters are applied in real time, meaning you don’t need to press a confirm button to see them applied to the list of courses. To reset the filters, press the Clear Active Filters item at the bottom of the filters menu. You can also use the search bar at the top of the filters menu to search for a specific course or learning plan.

If the overview page is active for a course, you will see this page before accessing the course player page. The overview page includes the course’s thumbnail and any number of other course details. Press the Start Learning Now button in order to access the course player or click on any chapter in the Content tab. The progress bar above this button will notify you as to how far along in the course you are in the course.

You can switch between the Overview tab and the Content tab to learn more about the course. The Overview tab will show any widgets that are activated in the course.

By switching to the Content tab, you will see a list of all of the content within the course, as well as the type of each learning object. When you press the learning object’s title, you’re redirected to the course player page and that learning object will immediately begin playing.

On the course player page, you will see the course player at the top, and a list of all of the learning objects in the course on the right side.  Below the course player is a description of the currently selected learning object.

When you’re ready to play the learning object, press the button in the middle of the player. Press the arrows icon in the top right corner to enter the player into fullscreen mode. In the table of contents on the right, you can press Previous or Next to move from one learning object to the other in historical order.  Each learning object will have a green check mark to indicate if it’s been completed, or an orange check mark if the learning object is still in progress to be completed.

You can see the available training material in the table of contents on the course player page. Each training material is marked with a symbol:

• A padlock. Indicates that in order to start this learning object, you must complete the previous one.
• A grey check mark. Indicates that you have not started this learning object yet.
• A yellow check mark. Indicates that you have started but not completed this learning object.
• A green check mark. Indicates that you have completed this learning object.

A course can be made up of different kinds of training material: texts, images, audio files, videos, games, presentations, surveys, tests, assignments, or HTML pages. Please note that when you’ve finished a learning object, you need to close the course player before the browser in order to ensure that the learning object is accurately marked as completed.

A course is considered finished when all of the training materials are completed. Once finished, the course is moved into the Completed Courses section. To view it, select the Completed Courses filter on the the My Courses and Learning Plans page.

A certificate is a document confirming your participation in and completion of a course. It’s available for some (but not all) courses. You can check the Course Info section of a course’s main page to see if a certificate is provided or not. Remember, this area will either be found on the Overview page for a course, or on the course player page. 

Once you’ve found the certificate in the platform, it is available for download.

While your learning platform should almost always run smoothly, occasionally Internet platforms can be a little finicky. Although it is rare for your platform to run into problems, here’s what you can do if you’re experiencing a less-than-ideal experience:

Refresh Your Cache

Your learning platform should operate without any issues on Internet Explorer 10 and 11, Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari. Refreshing your cache for the platform in any of these browsers may solve any issues that you’re experiencing. You should refer to your browser documentation for instructions on how to clear the cache.

Contact Us

If you are experiencing issues with your platform, the easiest and quickest way to resolve them is to contact us at, support@bencaldwelllabs.com